Privacy Policy
Last updated: January 2025
Introduction
LinearChat ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.
Data we collect
We collect personal data that you provide directly to us:
- Contact information (name, email address) when you submit enquiries
- Communications content when you contact us
- Technical data (IP address, browser type) through essential cookies
How we use your data
We use your personal data to:
- Respond to your enquiries and provide requested information
- Provide and improve our services
- Comply with legal obligations
- Protect our legitimate interests
Legal basis for processing
We process your personal data based on: your consent (for contact form submissions), legitimate interests (for website analytics), and legal obligations (for compliance requirements).
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months for enquiry data unless there is an ongoing business relationship.
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
Contact us
For any privacy-related questions or to exercise your rights, contact us at info@linearchat.ai.
Supervisory authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.